If this is a product you purchased from us, trust that we stand behind our products. We will make sure that any warranty is seen through, your issue(s) will be resolved, and you will have a working gas fireplace again. Unfortunately we do not service any products we don’t currently carry or have not carried in the past. If you are unsure, please provide us with the manufacturer and we will help guide you to that manufacture’s website to see if there are any local dealers that may be able to assist you.
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