We love to hear from happy customers.
Tell others about your experience with Village Fireplace and Stove Center or Village Chimney Sweeps and help them to make the best decision when choosing a local company to provide them with their heating needs.
Here are some reviews from our customers:
Angi (formerly Angie’s List)
“My wife and I had an expensive fireplace insert installed in our home 30 years ago. We burned it primarily for “enjoyment”, however, regulating the heat that came out of it was at best, difficult. We never knew during those years just how inefficient it was until this winter. There was never any thought of attempting to actually heat the house with it because of how much wood it required along with the inability to regulate it’s heat output. After reading quite a bit about how much more efficient the newer inserts were and after hours of research, we contacted JoAnn at The Village Chimney Sweeps. We were pleased to find out they carried Pacific Energy inserts that received excellent reviews on the internet. JoAnn was extremely knowledgeable, friendly, and most helpful in working with us to insure that the sizing of the unit was correct for our situation. I was “full of questions” and she patiently took the time to answer all of them. JoAnn’s husband Gary, installed our new Pacific Energy insert and instructed us on its operation. He is highly skilled and did an excellent job.
To say that we are thrilled with our Pacific Energy insert would be an understatement. So far this entire heating season, we have used it to totally heat our 2500 sq. ft. two story home. I never would have thought this would be possible. I truly believe we will not need to turn our furnace on at all this heating season! As a side benefit, the wood consumption on this unit is very low and the air wash system keeps the glass very clean.
There is a reason Gary and JoAnn Richardson have been in business for 30 years, and if you choose The Village Chimney Sweeps of York, Pa for your fireplace insert or woodstove needs, I’m confident your overall experience will be great!
The only problem we have had is that our dog Boomer will not give up his spot on the couch when the insert is burning. I have included a picture as proof of this!”
“Gary at the VCS converted our two fireplaces from wood-burning to gas inserts. From start to finish, he was professional, courteous, and helpful. After he had taken measurements and assessed the work to be done, he spent over two hours with us explaining in detail what the job would entail as well as the different options so that we could make an informed decision. He walked us through the process then answered our many questions with patience and addressed our concerns about ways to save money by showing us a variety of choices. He responded to emails and calls in a timely fashion and the staff at the office was always helpful. The VCS were flexible when we had to move the install date. On the two days of the job, Gary and Anthony arrived promptly, worked all day, and stayed late to complete the two fireplaces. And though a small detail, a significant one for me: they left the work space as clean as it was when they arrived. The VCS was one of three companies I had provide estimates and assessments: Gary’s honesty, thoroughness, professionalism, and perspective made me choose the VCS. The fireplaces are beautiful! I can’t believe I am actually looking forward to winter!”
“Chimney Sweep is a first class business. When cleaning stove, drop cloths were placed from the front door to the stove, eliminating any possibility of dirt on carpet. Very knowledgeable and professional. I highly recommend them.”
“Professional, courteous, and punctual, but most importantly……knowledgeable.
When we had the house built, the builder’s guy that installed the fireplace made a number of mistakes and the builder grade fireplace was not acceptable unless you like lighting a fire that sucks all the warm air out of your house. I sought out someone to correct these issues and install a woodstove in our basement.
I talked with several people, in the business of repair and installation, who clearly did not know what they were doing. Within a minute of speaking with Gary, I knew he was the one to help us. He knew what he was talking about and he had a pretty good idea what the cost was going to be depending upon what he found once he opened it up. He was quickly able to correct the many mistakes and bring it up to code. I realize that sometimes building codes can be a little ridiculous, but when it comes to those regarding a controlled fire inside a wooden structure that is my home, I don’t want rules and regulations to be ignored.
Gary is as particular as I am and there isn’t anyone else in the York, Hanover, Gettysburg area who knows what they’re talking about. I know because I talked to them all. I don’t trust anyone else to even clean my chimney and I recommend the Village Chimney Sweeps without any reservations.”
We began our journey for a heating appliance by visiting multiple woodstove stores, comparing the stats and beauty of each stove. We decided on the Blaze King (King 40) because of its world leading burn times. After we had gotten a few estimates, we decided The Village Fireplace and Stove Center would be the outlet to which we gain this warm winter comfort. They did have the best price, but ultimately the decision was made based on Gary himself. He was the one to visit the property and do the estimate. He was very professional, discussing our goals with great insight, but most of all you could tell he wasn’t just there to make a sale, u could tell he actually cared, which is very rare these days, Priceless…
Fast forward a year for saving and project details changing, I decided to take on the project install myself, and even though that meant less gained on his part, he still selflessly assisted us , from questions about wood processing, maintenance equipment,and building my woodshed, to purchasing the stove and materials, along with a couple install questions along the way. The project was further more painless thanks to Brandy in the office. Coordination and communication came without delay, informing me of materials arriving, balances, and pick up times available. They were paramount in the success of our project.
Whether searching for chimney maintenance or a new stove, Put The Village Fireplace and Stove Center / Village Chimney Sweeps at the top of your list. You won’t be disappointed.
Rating: 5 / 5
Jo Ann, Brandy and Gary. Thank you very much for the great experience I had working with your company. From the beginning of the process till the end. Gary’s honesty and workmanship were awesome. Austin his helper was polite and hardworking. Very impressed with whole process. I would recommend Village Chimney without any reservation. Thanks again
Ted Seven Valleys
Rating: 5 / 5
I have been dealing with The Village Chimney Sweeps for 23 years! Gary and JoAnn Richardson are professionals and know what they are talking about. They are certified and not the fly by night chimney guys who rip folks off. If you are looking for a dust free cleaning,stainless steel liner, viedo camera inspection, rain caps, interior and exterior repairs, with FREE estimates.The Village Chimney Sweeps is the place to go! They are always on time, very neat and clean, and will answer all your questions honestly!………..THE BEST IN PENNSYLVANIA!
Rating: 5 / 5
We have been using Village Chimney Sweeps since we bought our house in 1997. From Joann in the office to Gary and his technicians in our home – everyone has always been great!
Rating: 5 / 5
Gary and his crew were such a pleasure to have working in our home. They went above and beyond meeting our expectations. They were polite, respectful, personable, and so dedicated to their work. We hired them based on their overall professionalism, product knowledge, and honestly. They always returned our calls the same day and never seemed bothered to answer our 50 million questions.
Prior to hiring The Village Chimney Sweeps we did some research and contacted numerous local companies and what a joke that was. I am still waiting for some return calls from a few companies regarding estimates (3 months and counting). Our experience with other companies consisted of, leaving messages of interest, companies not being able to answer our questions regarding their product knowledge, and we often received the run around.
We wanted a fireplace installed from scratch for Christmas and we were cutting it close. Gary and his crew worked so hard to get this done and they did. Its BEAUTIFUL!!! It really does look like something from a magazine. Thank you Gary, Joanne, and staff for such a beautif addition to our home. The quality of work was impeccable! You have a friend for life and I will continue to spread the word about your company.
Lisa & Dennis
Rating: 5 / 5