Yes, this is very helpful for our technicians when coming to your house. A hot chimney can’t be swept safely by our team so you will need to stop using any wood or coal fireplace, stove, or insert for approximately 24 hours before we are to arrive. A gas or pellet appliance should be turned off the night before our arrival.
Home » We have an appointment coming up. Do we need to stop using our fireplace or stove or insert before the technician arrives? If so, how long prior to the appointment time? »