Our gas fireplace is not working correctly and/or does not stay lit. Do you repair gas fireplaces?

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If this is a product you purchased from us, trust that we stand behind our products. We will make sure that any warranty is seen through, your issue(s) will be resolved, and you will have a working gas fireplace again. Unfortunately we do not service any products we don’t currently carry or have not carried in the past. If you are unsure, please provide us with the manufacturer and we will help guide you to that manufacture’s website to see if there are any local dealers that may be able to assist...

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We have an appointment coming up. Do we need to stop using our fireplace or stove or insert before the technician arrives? If so, how long prior to the appointment time?

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Yes, this is very helpful for our technicians when coming to your house. A hot chimney can’t be swept safely by our team so you will need to stop using any wood or coal fireplace, stove, or insert for approximately 24 hours before we are to arrive. A gas or pellet appliance should be turned off the night before our arrival.

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