If this is a product you purchased from us, trust that we stand behind our products. We will make sure that any warranty is seen through, your issue(s) will be resolved, and you will have a working gas fireplace again. Unfortunately we do not service any products we don’t currently carry or have not carried in the past. If you are unsure, please provide us with the manufacturer and we will help guide you to that manufacture’s website to see if there are any local dealers that may be able to assist...Read More
Yes, all of our gas units (fireplace, stoves, inserts, logs) have conversion kits that are able to turn a natural gas use unit to a propane use unit.Read More
There is an old set of ceramic gas logs in our fireplace that are damaged and some parts missing. Do you sell logs for gas fireplaces?
We sure do! Keep in mind that the entire set will need to be replaced (logs and burner). We sell a variety of sizes and styles and would be happy to schedule you an appointment time to come into the showroom to see them.Read More
We have an appointment coming up. Do we need to stop using our fireplace or stove or insert before the technician arrives? If so, how long prior to the appointment time?
Yes, this is very helpful for our technicians when coming to your house. A hot chimney can’t be swept safely by our team so you will need to stop using any wood or coal fireplace, stove, or insert for approximately 24 hours before we are to arrive. A gas or pellet appliance should be turned off the night before our arrival.Read More
When switching from gas to wood, it will require a level 2 inspection. This inspection will let you know the condition of your chimney and if any further action is needed before removing the gas logs and capping off the gas line. Our company offers this service by appointment.Read More